Support
WP InPlate technical support.
Technical support is available while your license is valid. Check the documentation, and if the problem persists, describe it in a request.
Included in the license
What can you contact support about?
License activation
Problems activating a license or a free trial.
Product bugs
Bugs in features described in the documentation.
Basic setup
Help setting up fulfillment methods, the schedule, delivery zones and roles, as described in the documentation.
Questions about existing features
We explain how to configure the available features and what their limits are.
Common conflicts
We help you find out whether a problem comes from your settings or another plugin, e.g. page caching.
Test order
Help figuring out why a test order doesn’t show up in the system.
Out of scope
What doesn’t technical support cover?
Building websites and custom WordPress and WooCommerce setups are separately priced services.
Website building and UX
Designing and building websites. We can do this as a separately priced service.
Custom work
Building extra features specially for your venue.
Full WordPress and WooCommerce setup
Administration and configuration of WordPress and WooCommerce beyond how WP InPlate works. We price this work separately.
POS and fiscalization
Cash registers, fiscal printers and receipt printers.
Migrations and servers
Moving large shops, building extra integrations and optimizing servers.
A faster answer
How to report a problem so it’s easier to solve.
Give the versions of the software you use and describe how to reproduce the problem. That makes it easier to find the cause.
Website address
The address of the website where WP InPlate runs.
Versions
WordPress, WooCommerce and WP InPlate.
Type of problem
Say whether it’s about the license, setup, a bug or a question about features.
Screenshot and steps
Describe what you do step by step, what appears and what result you expect. If you can, add a screenshot.
Take orders on your restaurant’s own website.
For 30 days you can try WP InPlate with your own menu, pickup times, delivery and kitchen display. If you need help getting started, get in touch.
No card required. Cancel anytime.