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FAQ

Frequently asked questions about WP InPlate.

Find answers to questions about taking online orders, payments, delivery, the kitchen display and the license. If you can’t find what you need, get in touch.

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General

How WP InPlate works and how it differs from other solutions.

No. You pay for the license, yearly or monthly, and WP InPlate charges no commission on orders. If you take online payments, your provider, e.g. Przelewy24, may charge fees according to its own price list.

Third-party platforms can help you win new customers, but they usually charge commissions on terms set in the contract. WP InPlate lets you take orders on your own website, with no commission on orders. You can use both side by side.

No. WP InPlate doesn’t pull in orders from delivery platforms. It handles orders placed directly on your venue’s website.

No. WP InPlate is an online ordering system with a kitchen display and a courier panel. It doesn’t replace a fiscal cash register.

Yes. WP InPlate is a WordPress plugin and uses the free WooCommerce plugin for products, the cart, orders and payments. You can add WooCommerce to your website.

No. The setup wizard guides you step by step, and you add the menu and the order form with blocks in the WordPress editor.

Customer and order data stay in the WordPress database on your server. WP InPlate doesn’t send them to intermediary platforms.

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Ordering and fulfillment

Pickup, delivery, tables, hours and the menu.

Yes. You turn each fulfillment method (pickup, delivery, dine-in, QR table) on separately.

Yes, at any time.

You draw them on a map as a circle or any shape. Each has its own fee and minimum. The system checks the customer’s address automatically.

Yes, separately for each delivery zone. Optionally also for pickup, dine-in and QR tables. Customers close to the threshold can pay the missing amount.

Yes. They choose a day and a time window that fits your schedule and preparation time.

They see a clear message about when they can order. If you allow it, they can order for the next day.

Yes, with QR codes assigned to tables. The order goes to the kitchen with the table number.

Yes. You can set the dish’s availability period and add it from a tablet too. Once the chosen period ends, the dish can no longer be ordered.

Yes. You set sizes, e.g. 32 and 40 cm pizza, once for a whole category, and each size has its own price. Add-ons can be required or optional, paid or free, with templates for whole categories. An add-on’s price can depend on the size.

Yes, WooCommerce coupons. The discount also shows in the KDS and on the label.

Yes. The discount applies automatically on chosen days and at chosen times, e.g. −20% on burgers Monday to Friday, 15:00–17:00. It covers chosen categories or products and chosen ways of ordering, e.g. QR tables only. Customers see the discounted price right on the menu.

Yes. Whenever a price reduction is shown, including during happy hours, customers see the lowest price from the 30 days before it, as required by the rules implementing the Omnibus Directive. WP InPlate keeps the price history itself. TV screens don’t show this information.

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Payments

Pay online, in cash or at the table.

You can use payment gateways that work with WooCommerce, e.g. Przelewy24, Stripe or PayU. Cash payment on pickup, delivery or at the table is available too.

Yes. The KDS shows which orders are unpaid, and the courier sees the amount to collect.

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Kitchen, couriers, team

The kitchen display, courier app, manager panel and permissions.

The KDS runs in a browser on a tablet or a computer. You can also add it as an app. A sound announces each new order, and on supported devices the screen can stay on.

No. The KDS replaces paper tickets. Optionally, you can print QR-code labels on a regular printer, in a size that fits it.

Yes. With the license, couriers get access to the delivery list, addresses, amounts to collect and navigation. They can also report a failed delivery.

Yes. Ready-made roles (cook, courier, cashier, manager) and detailed permissions, e.g. whether a staff member sees customer data and prices.

Yes. Someone with the right permissions can use a tablet to change daily specials, prices, promotions, happy hours, sizes, product availability and the schedule, and to manage TV screens.

Polish, English and Ukrainian. The menu, ordering, emails and the WordPress admin show in your website’s language. The KDS, the courier app and the radio have their own PL / EN / UA switch, remembered on each device, so a courier can work in Ukrainian while the kitchen works in Polish.

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TV screens

A menu on the TV in your venue.

Yes. The TV screens module is included in the license. It shows product data and prices from the same menu your venue’s website uses.

WP InPlate also supports some older Smart TV browsers, e.g. Vestel or Chromium 38+. If your TV isn’t compatible, you can use an HDMI box or a small computer.

Yes. Badges in your own colors, e.g. “Sale”, “New”, “Today’s pick”, even several at once.

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License and support

Price, free trial and what happens after expiry.

Ask your own question

A license for one website costs $149 a year or $14.99 a month + VAT. It includes every module, with no commission on orders charged by WP InPlate. See the pricing page for current terms.

Yes. You can try every feature for 30 days, free and without giving a card.

Nothing changes for 14 days after your license expires. After that, the menu, order form, KDS and courier panel keep working, but some settings, TV screens, updates and support are unavailable.

Yes. Each website needs its own license, and the setup can be your service. For multiple licenses, get in touch.

Yes. The KDS, courier panel, QR tables and TV screens are included in the license.

Take orders on your restaurant’s own website.

For 30 days you can try WP InPlate with your own menu, pickup times, delivery and kitchen display. If you need help getting started, get in touch.

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