Add-ons let customers adjust a dish: choose a sauce or how well done it is, add cheese, leave out the onion. The kitchen sees the customer's choices in the KDS, on the label and in the order.
Add-on types
| Type | When to use | Example |
|---|---|---|
| Yes / no | An add-on the customer ticks or not, with an optional extra charge | “Cheddar cheese +4.00” |
| One option | Choosing one option from a list of visible buttons | How well done: medium, medium well, well done |
| Dropdown list | Choosing one option from a longer list | Sauce: burger sauce, BBQ, garlic, sriracha mayo |
| Quantity (− / +) | A number of pieces of an add-on with a minimum and maximum, priced per piece | “Extra bacon slice × 2” |
| Switch A / B | Choosing one of two options | Bun: brioche / gluten-free +5.00 |
| Mandatory surcharge | An amount added to the dish without the customer's choice – always, or only for selected fulfillment methods | A bottle deposit, a pizza box for pickup and delivery |
Every option in the “One option”, “Dropdown list” and “Switch A / B” fields can have its own extra charge. Next to each item the editor shows its type and one sentence on how it works for the customer.
Packaging: per dish or per order
- Per dish – a mandatory surcharge in an add-on template with the When to add field, e.g. a pizza box only for Pickup and Delivery, with no charge for dine-in and QR tables. The amount can depend on the size (a 32 cm box €2, a 40 cm box €3).
- Once per order – the Packaging fee in the settings: one amount per order, depending on the fulfillment method.
How a surcharge for selected methods only works:
- In the menu the customer sees the condition next to the price: “+ €2.00 · Packaging (pickup, delivery)”, and in the dish window “for: pickup, delivery”. The surcharge is not yet added to the price in the dish window – an online customer chooses the fulfillment method only in the summary.
- In the summary, once a method is chosen, the surcharge appears next to the items or disappears (e.g. when switching from delivery to “I'll eat here”), and the total changes straight away.
- At a QR table the method is known from the start: the customer doesn't see a surcharge that doesn't cover it at all.
- The order, KDS, label and emails include the surcharge only if it applied when the order was placed.
A surcharge with no restriction (all methods ticked – the default) works as before: always.
Add-on settings
| Field | Description |
|---|---|
| Add-on name | The name customers and the kitchen see, e.g. “Extra cheese” |
| Group | An optional section in the dish window, e.g. “Sauces”, “Extras”. Add-ons with the same group show together under a shared heading |
| Required | The customer must make a choice before adding the dish to the cart |
| Extra charge / Amount / Price per piece | What the add-on costs – the field name depends on the type: Extra charge (added when the customer ticks it; 0 = free), Amount (a mandatory surcharge, added without the customer's choice), Price per piece (quantity) |
| When to add | Mandatory surcharge only: the fulfillment methods it is added for – Pickup, Delivery, Dine-in, QR table. All by default; at least one stays ticked |
| Option / Extra charge | For choices from a list: the name of each option and its extra charge |
| At least / At most | Quantity only: the range of pieces |
| Allergens | The “Allergens: …” link next to a “Yes / no” and “Quantity” item and next to each choice option – see Add-on allergens |
| Tax class, Fiscal | Data saved with the add-on in the order for integrations with a cash register. The add-on's price is added to the dish's price and taxed like the dish |
Add-on templates
Instead of adding the same sauces to every burger separately, create a template and assign it once.
- Go to Products → Add-on templates (or from a tablet: KDS → Manager → Add-ons).
- Create a template, e.g. “Burger add-ons”, and add the add-ons to it.
- Click Assign next to the template and choose: In the categories tab the window shows which categories the template is already assigned to; ✕ next to a category unassigns it. The same window assigns cross-sell templates.
- To product categories – all products in the category use the template automatically,
- To specific products – search for products by name or category and click them one after another (the list stays open); the chosen ones show under the search field, and ✕ removes a product from them. Assign saves.
A change in a template applies straight away to all dishes that use it.
Deleting a template takes its add-ons away from all products that used it. This can't be undone.
Duplicate next to a template creates a copy “… (copy)” with all its add-ons and prices, assigned nowhere, and opens it in the editor straight away. You change only what should be different – e.g. the prices in “Burger add-ons XL”.
Add-on prices that depend on size
When dishes have sizes, an add-on template can follow them. In the template editor, in the Sizes (variants) section:
- Whole dish – no prices per size (default) – the add-on costs the same for every size.
- Choose a size set, e.g. “Pizza sizes”. This shows:
- For sizes – untick the sizes for which the add-ons from this template should not show. For example, you tick a “Large pizza only” template with cheese-stuffed crust for 40 cm only.
- next to each item Same price for all sizes – untick it and enter a price for each size, e.g. cheese €5 for 32 cm and €7 for 40 cm. An empty field means the add-on (or option) isn't available for that size; 0 means it is free.
The price field above the size prices is the price for products that don't have sizes from this set. A price override in the product editor applies to all sizes of that product.
Add-ons in the product
In the product editor, in the Product add-ons (WP InPlate) field you can:
- Attach templates to this particular product,
- Override the template's add-on settings for this product only: hide a chosen add-on or change whether it is required,
- Add your own add-ons that only this product has.
What customers see
- In the dish window add-ons are grouped, and the price updates as they choose – together with mandatory surcharges. The base price shows under the price with add-ons.
- For a dish with sizes, the add-on prices change together with the chosen size.
- On the menu card and in cross-sell suggestions the mandatory surcharge shows under the price, e.g. “+ €2.00 · Packaging”, and when it applies only to some methods – with the condition: “(pickup, delivery)”.
- When the button on a card opens the dish window instead of adding straight away (required add-ons or several sizes), it shows an arrow instead of “+”.
- Next to an add-on and an option, its allergens are in brackets, e.g. “Pesto (Tree nuts)”.
- A missing choice in a required add-on is marked, and the dish won't go to the cart.
- Several pieces with add-ons: when a customer orders e.g. 3 burgers with add-ons, the dish window takes them through each piece separately (“Next (2 of 3)”). Every burger can be different. The “Skip personalization” button adds the remaining pieces without add-ons.
- Changes in the cart: an item with add-ons or with sizes has a Personalize link in the cart. It opens a window where the customer changes their choices (including the size) and saves the changes.
What the kitchen sees
In the KDS, in the order details and on the label, every item lists the chosen add-ons, e.g. “+ Sauce: Garlic mayo”, “+ Cheddar cheese: Yes”. People with permission to see prices also see the extra charges and the base price.
Price security
The server recalculates add-on prices and surcharges when the order is placed, including whether a surcharge applies to the chosen fulfillment method. Changing a price in the customer's browser has no effect on the order amount, and options that aren't in the add-on are ignored.
The dish window enforces required choices: without them the dish won't go to the cart. That's why buttons that add straight away – “+” on a card and in cross-sell suggestions – open the dish window for a dish with required add-ons.